Norfolk Guidance Service provides information and advice about learning and work to adults throughout Norfolk.
We are committed to providing services that are:
- Impartial and independent
- Confidential
- Individually focussed and delivered to a consistently high standard
What you can expect from us:
- To be dealt with in a polite, respectful, efficient and friendly manner.
- To have contact with qualified staff who are helpful, competent and have time for you
- Wherever possible, to talk to staff privately and in confidence
What we expect from you:
- Be prepared to give us honest and accurate information, to help us to help you
- Tell us in advance if you require any additional assistance when you come to see us (e.g. wheelchair access)
- Be willing to tell us what you think about the services that we have provided
How you can help us improve our services:
- By making use of our 'Feedback' form, which covers complaints, compliments and suggestions and by taking part in our regular sampling of clients views.